?>

British Airways fined by US after hundreds of refund complaints

Flag carrier accused of failing to provide necessary steps to provide refunds to customers during the height of coronavirus pandemic in 2020.

Gündem - 2 yıl önce

The US government has handed down a fine of $1.1 million to British Airways over claims it failed to pay refunds for canceled flights during the COVID-19 pandemic.

In a detailed statement, the US Department of Transportation said the UK flag carrier did not provide "timely refunds to passengers" for abandoned or rescheduled flights to and from the country.

According to the report, the department had received more than 1,200 complaints about the airline. In response, British Airways rejected the accusations, saying it had "acted lawfully at all times."

During the period of eight months starting from March 2020, the airline's website instructed consumers to contact the carrier by phone to discuss refund options, including for flights the carrier had cancelled or significantly changed.

“British Airways’ website contained contradictory and false information regarding refund options for impacted consumers. Specifically, following flight cancellations and schedule changes, consumers that logged into the airline’s Manage My Booking webpage would see a conspicuous 'Cancel and refund flight(s)' blue button that linked to an online form. However, consumers could not request a refund by completing this form,” the US Department of Transportation said.

The report added that the misleading information on the website had led consumers to inadvertently request travel vouchers instead of refunds.

It said that along with the 1,200 complaints received by the department, British Airways had received thousands more complaints and refund requests directly from consumers.

The airline said: "We're very sorry that at the height of the unprecedented pandemic - when we were unfortunately forced to cancel thousands of flights and close some call centres due to government restrictions - our customers experienced slightly longer wait times to reach customer service teams. During this period, we acted lawfully at all times and offered customers the flexibility of rebooking travel on different dates, or claiming a refund if their flights were cancelled. To date, we have issued more than five million refunds since the start of the pandemic."

Haftanın Öne Çıkanları

Kuşlar Dönünceye Dek filmi konusu nedir? Kuşlar Dönünceye Dek filmi oyuncuları kim?

2023-05-30 10:22 - Gündem

Gültekin Uysal'dan seçim sonuçları hakkında şaşırtan açıklama

2023-05-30 00:07 - Gündem

Mehmet Şef'in oğlu Emre Yalçınkaya kiminle evlendi, eşi kimdir?

2023-05-30 16:07 - Gündem

Alparslan Bayraktar'ın eşi Saide Simin Mercan kimdir? Babası kimdir?

2023-06-02 11:22 - Gündem

Teoman hiç evlendi mi, kiminle evlendi? Teoman kaç yaşında, kızı Zeyno kimdir?

2023-05-29 10:28 - Gündem

Melike Şahin kimdir, nereli, kaç yaşında? Melike Şahin kiminle evlendi? Melike Şahin eşi kim?

2023-05-31 16:52 - Gündem

Melike Şahin kimdir, kaç yaşında, aslen nereli? Kiminle evlendi eşi kimdir?

2023-06-01 08:52 - Magazin

Rapçi Asya Alizade kimdir? Alizade neden gözaltına alındı?

2023-05-27 14:17 - Gündem

Camdaki Kız'da Laz Kızı'nın kankası Sude kim oynuyor, gerçek adı nedir?

2023-06-01 16:48 - Gündem

Aksaray'da hemşire Saliha Tuncel'in ölümünde yeni gelişme!

2023-05-27 09:03 - Gündem

İlgili Haberler

Aile Enstitüsü kuruldu! Aile odaklı hizmetler artırılıyor

10:28 - Gündem

Mehmet Şimşek: Türk Lirası'na güven artıyor

10:27 - Gündem

Son dakika! MİT'ten PKK'ya nokta operasyon! Fırat Serihan etkisiz hale getirildi

10:23 - Gündem

Isparta'da doğalgaz faciası! Baba hayatını kaybetti

10:17 - Gündem

Balıkesir'de feci kaza! Okul servisi ile tır çarpıştı: 8 öğrencinin durumu ağır

10:13 - Gündem

Günün Manşetleri

Aile Enstitüsü kuruldu! Aile odaklı hizmetler artırılıyor

10:28 - Gündem

Son dakika! MİT'ten PKK'ya nokta operasyon! Fırat Serihan etkisiz hale getirildi

10:23 - Gündem

Isparta'da doğalgaz faciası! Baba hayatını kaybetti

10:17 - Gündem

Lisanslı depoculuk faaliyetlerinde uygulanacak idari para cezaları güncellendi

10:12 - Ekonomi

BİM'de yeni hisse geri alım kararı

10:08 - Ekonomi